SHIPPING POLICY
FORCIANO® partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
SHIPPING PROCESS
We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
TRACKING
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
DELIVERIES
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-14 Business days |
| Canada, Europe | 10-14 Business days |
| Australia, New Zealand | 10-21 Business days |
| Mexico, Central America, South America |
15-30 Business days
|
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
*Note II: For orders shipped to Brazil, we are unfortunately unable to offer Delivery Duties Paid (DDP) service due to local customs regulations and government restrictions. This means that import duties, taxes, and customs fees must be paid by the customer upon delivery. We truly regret this inconvenience and are actively exploring solutions to improve the experience for our Brazilian customers.
While we will do all that we can to make sure you order is delivered on time, FORCIANO® cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
DUTIES, TAXES, AND OTHER FEES:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. FORCIANO® has no control over these charges, nor can FORCIANO® predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
LOST/STOLEN/DAMAGED PACKAGES:
FORCIANO® is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at customer@forciano.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
FAQs
HOW DOES YOUR 30-DAY RETURN POLICY WORK?
We offer a 30-Day Money-Back Guarantee, giving you the flexibility to exchange or return your shoes for any reason. Size exchanges are complimentary. For detailed instructions, please visit our Returns & Exchanges page.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are typically processed within 24 hours. Delivery times depend on your location. Subject to stock availability, your order will be shipped from our US/UK fulfillment centers. You'll receive delivery details in your confirmation email.
HOW DO THE HEIGHT-INCREASING SHOES WORK?
Unlike standard shoes with flat insoles, FORCIANO shoes feature a discreet, elevated insole engineered for both comfort and style. Seamlessly integrated into the shoe, our design provides an invisible boost, helping you stand taller and exude confidence without compromising on comfort.
WHERE CAN I TRACK MY ORDER?
Track your order directly HERE.
ARE YOUR SHOES TRUE TO SIZE?
Yes, we recommend ordering your usual size. If you typically wear a half-size and it’s unavailable, we suggest choosing the next size up.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Standard shipping is free on orders over $150, with expedited options available in select regions.
WILL PEOPLE NOTICE THAT I’M WEARING HEIGHT-INCREASING SHOES?
Not at all. Our shoes are designed to provide a natural, invisible lift, ensuring you stand taller without anyone noticing the difference.
ARE THE SHOES COMFORTABLE FOR ALL-DAY WEAR?
Yes! Our elevated insoles are engineered for maximum comfort and support, allowing you to wear them all day with ease—whether at work, social events, or nights out.
DO YOU OFFER DISCOUNTS OR PROMOTIONS?
Yes, we frequently offer exclusive promotions. Sign up for our newsletter to receive special discounts, early access to new collections, and more.
CAN I WEAR FORCIANO SHOES FOR FORMAL OCCASIONS?
Absolutely! We offer a range of styles, from elegant dress shoes to casual sneakers, ensuring you look sharp and confident at any event.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more.